Congratulations 4Q Ambassadors

• Create a positive first impression
• Anticipate customer needs
• Respect patients, staff and others
• Efficiently deliver service
• Safety, first and foremost

AMY BRAUD, CASE MANAGEMENT

Amy is friendly, upbeat and has a great sense of humor, which helps her put patients at ease when thinking about what their next steps will be. She consistently goes above and beyond to seek out resources for her patients and make sure they have everything they need before leaving the hospital.

Her positive working relationships with the floor nurses, physicians and other staff are integral to discharge planning. She always includes the patient and their family in the planning process and frequently updates nurses and physicians on the status of the discharge.

Amy is always conscientious of the patient’s home environment, how they were functioning before being admitted and what they might need when they leave.

Colleagues say she is instrumental in organizing and planning safe discharges daily.

KIMBERLY PETERSON, INFORMATION SYSTEMS

Kim creates a positive first impression by treating everyone with respect. When she meets someone for the first time, she treats them as though she has known them forever.

She is very caring and it shows every day because, no matter what she is going through, she does not treat anyone differently. Kim has complete respect for everyone and never treats anyone disrespectfully.

Kim could have a dollar in her pocket, and if someone told her they need $5 for something important, she would arrange a fundraiser to come up with the money.

She is always thinking of ways to pull IS together for parties and fun events.

Since her main role is workflows (Kim is the only IS Soarian workflow analyst), she always thinks of patient safety. She evaluates her work to ensure it will not cause any errors that could cause harm to a patient.

EMILY PRICE RN, NEW FAMILY CENTER

Emily exudes a positive attitude all the time.  No matter the situation, she makes the best of everything and boosts the morale of the unit with her positive attitude and passion for excellent patient care.

She strives to make sure nurses, patients, doctors, visitors and anyone she works with is happy.  Emily has a respectful and professional relationship with all the staff and physicians.  She is a charge nurse who truly takes “charge” to lead her team to deliver excellent patient care every day.

Emily treats patients as she would treat her own family, which is why they always remember her as the really “cheerful” nurse. She has a way of always giving patients what they want and need.

She is a role model to nurses, an advocate and cheerleader to patients, a hotel concierge to visitors and an all-around professional.

JAN TRIDICO, CARDIAC REHAB

Jan’s kind, warm and assuring demeanor sets a tone for excellent customer service. She consistently welcomes visitors with a kindness and willingness to answer any questions.

She is a proponent of the culture of quiet campaign and leads by example.

Jan always asks how she can help with initiatives beyond her department and is always willing to offer any assistance to improve the organization. An example is her work in fostering a partnership with the YMCA to create an exercise program for our cardiac rehab patients.

Jan “never lets them see her sweat” and her areas are consistently staffed so all patients can be seen promptly.

She is always quick to jump in and work side-by-side with her staff to accommodate patients. That includes educating her staff on new policies and procedures and bringing forward concerns that could impact patient and staff safety.