St. Tammany Health System has once more received the Outstanding Patient Experience Award from Healthgrades. The recognition places the health system in the top 5% of U.S. hospitals for patient experience.
This 2022 award also marks the 14th consecutive year the health system has earned the honor, dating to 2009, making it the only Northshore hospital to have maintained the distinction over that period.
“We’re enormously grateful, of course, for all the awards we earn, but we’ve long been a patient-first organization, so being recognized for Outstanding Patient Experience for 14 years and counting is a particular point of pride for us,” St. Tammany Health System President and CEO Joan Coffman said. “We owe it all to the dedication and skill of our staff and of the world-class healthcare they deliver every day to our Northshore neighbors.”
For its annual analysis, Healthgrades – which operates a national healthcare rating and comparison database – evaluated 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from July 2020 to March 2021.
Of those hospitals evaluated, 399 hospitals including St. Tammany Health System outperformed their peers based on their patients’ responses, earning them the Outstanding Patient Experience award.
Healthgrades evaluates performance by applying a scoring methodology to 10 patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital. The topic of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
###
About St. Tammany Health System
St. Tammany Health System is the heartbeat of its community, caring for patients and families with excellence, compassion and teamwork; it will strengthen the health of its community with compassion, innovation and partnership and is recognized for quality, safety and the patient experience by CareChex, Leapfrog, Healthgrades, Hospital Compare, Women’s Choice and US News & World Report. St. Tammany Parish Hospital Service District No. 1 is an independent service district in a clinically integrated partnership with Ochsner Health. Together, the two organizations focus on aligning their healthcare offerings to best serve patients and families in west St. Tammany and surrounding areas. Under their agreement, each retains its autonomy; neither manages nor owns the other. Self-supporting, not-for-profit STHS receives no tax funding. More at StTammany.health.
About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and healthcare professionals. As the #1 platform for finding a doctor and as a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Our health system, healthcare professional, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years. Healthgrades is part of RV Health, a Red Ventures business, which has the largest consumer health and wellness audience online across its brand portfolio including Healthline, Healthgrades, Medical News Today, Greatist, Psych Central, Bezzy and Platejoy. Each month, RV Health helps more than 100 million unique visitors live their strongest and healthiest lives. Start your search for the right care at healthgrades.com or learn more about our health system solutions at healthgrades.com/partners.