STHS again honored by Healthgrades for Outstanding Patient Experience

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Tuesday, March 12, 2024

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STHS again honored by Healthgrades for Outstanding Patient Experience

STHS Communication Department, CommDept@stph.org

FOR IMMEDIATE RELEASE: Tuesday, March 12, 2024
MEDIA CONTACT: Kelly M. Rabalais, FACHE | 985-898-4131 | kmrabalais@stph.org

(STHS image)

COVINGTON – St. Tammany Health System has once again received Healthgrades’ Outstanding Patient Experience Award, placing it in the top 10% of U.S. hospitals for patient experience.

This 2024 award marks the 16th consecutive year the health system has earned the honor, dating to 2009. It is the only Northshore hospital to have maintained the distinction over that period.

To determine the nation’s premier hospitals for patient safety, Healthgrades evaluated risk-adjusted complication and mortality rates for approximately 4,500 hospitals nationwide. As a result, patients who seek care at hospitals receiving the 2024 Patient Safety Excellence Award have a significantly lower risk of experiencing one of the four leading patient safety indicators than patients treated at non-recipient hospitals:

- In-hospital fall resulting in fracture (approximately 52% less likely).*

- Collapsed lung due to a procedure or surgery in or around the chest (approximately 56% less likely).*

- Pressure sores or bed sores acquired in the hospital (approximately 67% less likely).*

- Catheter-related bloodstream infections acquired in the hospital (approximately 71% less likely).*

Similarly, St. Tammany Health System outperformed its peers – based on feedback from its own patients – in order to achieve the 2024 Outstanding Patient Experience Award. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness.

The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.**

“We’re proud to recognize St. Tammany Health System for its commitment to ensuring a best-in-class hospital stay for all patients,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “St. Tammany Health Systems’ success demonstrates that patient safety and patient satisfaction go hand-in-hand, and we look forward to their continued leadership in these critical areas of patient care.”

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award Methodology, which is based primarily on AHRQ technical specifications (Version 2023.0.1) to MedPAR data from approximately 4,500 hospitals for years 2020 through 2022 and represent three-year estimates for Medicare patients only.

**To determine the leading hospitals for patient experience, Healthgrades applies a scoring methodology to 10 patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. To learn more about how Healthgrades evaluates patient experience, see the complete Healthgrades Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here.

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About St. Tammany Health System
The heartbeat of its community, St. Tammany Health System cares for patients and families with excellence, compassion and teamwork. It is nationally recognized for quality, safety and service excellence by CareChex, Leapfrog, Healthgrades, Hospital Compare, Women’s Choice and US News & World Report. The health system is home to 281-bed St. Tammany Parish Hospital Service District No. 1, three diagnostic centers and 12 medical clinics throughout western St. Tammany Parish. Self-supporting, not-for-profit STHS is AA- rated by Fitch and receives no tax funding. More at StTammany.health 

About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Our health system, large group practice, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years. Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central, Bezzy and Platejoy which touch every part of the health and wellness journey. Each month, RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives.

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