STPH Recognizes 3Q Ambassadors
STPH RECOGNIZES 3Q AMBASSADORS
St. Tammany Parish Hospital recognizes several staff members each quarter who consistently display excellence in customer service and exemplify the hospital's CARES standards all employees follow to provide quality customer service;
- Create a positive first impression
- Anticipate customer needs
- Respect patients, staff and others
- Efficiently deliver service
- Safety, first and foremost
Ambassadors are selected based on their ability to demonstrate the characteristics set forth in the CARES standards, and any staff member, physician or volunteer is eligible to be nominated as an ambassador. The third quarter 2014 Ambassadors include:
HELEN
BRISTER RN, AMBULATORY CARE
Helen always greets patients, staff and physicians with a smile and
she often calls the person by name. She’s known for displaying professionalism
on the phone and in person while making everyone feel comfortable and at ease.
Her co-workers say she’s prepared on a daily basis by showing concern
for their welfare, understands and anticipates the idiosyncrasies of the
surgeons and meets the needs of each one. It’s common for Helen to call in from
home to check and make sure everything is running well for the unit.
Helen remains calm in all circumstances, which most likely stems from
her ability to troubleshoot situations before they even become a concern.
However, her coworkers often don’t realize the amount of work or situations she
deals with every day because she never complains.
GRAY
NAPIER MD, HOSPITAL MEDICINE
Dr. Napier makes frequent rounds and is highly visible, which the night
shift appreciates. He also is known for returning pages quickly and rarely
needs to be paged twice. Staff rarely have to call Dr. Napier about lab or
X-ray results, as he looks them up on Soarian himself and calls orders in, if
needed.
Coworkers say Dr. Napier helps staff in any way possible, whether
it’s something as simple as pulling a patient up in bed or performing chest
compressions in an emergency. They also say he always is respectful and willing
to listen to ideas on treatment for patients.
When speaking to patients and family members, he is concise and uses
language the general public can understand. He spends as much time as needed
with patients and families during the admit process. In return, they recognize
he is their advocate and that he truly cares for them.
SHAYNA HOGAN
RN, 3-SOUTH
Shayna’s coworkers say she always has a beautiful smile and is a
beautiful person inside. She never meets a stranger and treats everyone
equally. Her respect for her patients, coworkers and guests is considered
exemplary.
Safety is always first and foremost when she’s taking care of
patients, which is why many who work with her consider her a role model. It’s
very common for 3-South to receive positive patient comment cards that specifically
mention Shayna’s kindness.
She has stayed late many days to help the day shift get started
because she knows they will be busy, and she never hesitates to volunteer for
extra shifts when needed and does so with a smile; coworkers say she actually
thanks them for the opportunity to help!
TARA MILLER
RN, COMMUNITY WELLNESS CENTER
Tara has a smile and laugh that is infectious. She always greets
patients in a way that makes them feel at home. She always uses “yes ma’am, no
ma’am and thank you,” and does not judge anyone or any situation.
She also always seems to be one step ahead of the patient’s needs,
handling special issues beautifully. If there is a concern, the patient is not
aware of it, as Tara quickly resolves it. Colleagues say she has a knack for getting the Community Wellness
Center back on track after a sudden surge of patients and a consistently
provides outstanding customer service.
Tara always is on top of any new safety guidelines and ensures that
her coworkers are aware of any changes. When she’s not sure about something,
she will take the time to research program guidelines.
TIFFANY
NEIDER RN, STPN COVINGTON
Tiffany is known for her uncanny ability to remember patients’ names
and their specifics, which allows her to treat every patient with dignity and
respect, as someone special and as someone who needs her undivided care and
attention.
Coworkers consider her the most positive, patient advocate - and the
most safety conscious. She is very thorough before administering injectable
medications and frequently calls patients to follow up on them after an office
visit.
Tiffany does not think twice about questioning something if it does
not seem right, which is why she’s effective in helping determine what is
necessary for the patient to meet their medical needs. Above all else, she always uses her wealth of knowledge and years at the
hospital to help patients navigate the maze of healthcare.