How one St. Tammany patient went from tragedy to triumph

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Monday, April 26, 2021

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How one St. Tammany patient went from tragedy to triumph

Mike Scott, mscott@stph.org

Covington woodworker Ben Bigler discusses his craft, his philosophies on life, and his full-circle relationship with St. Tammany Health System, which started with a shop accident three years ago that took his left pointer finger. (Photo by Tim San Fillippo / STHS)

This is a story that ends in triumph.

It’s important to know that because it starts with an awful tragedy. In between, there is no small amount of soul-searching, self-discovery and compassionate caregiving. Not insignificantly, it also involves the crafting of a custom-designed table, a physical symbol of that aforementioned triumph.

But first, there was tragedy. Covington woodworker Ben Bigler remembers it vividly.

“It was 6 o’clock, November 9th, three years ago,” Bigler said. “I had the music blaring. It was the last cuts of the day.”

There were a lot of those cuts to be made – thousands, in fact, as he worked in his shop on an electric chop saw to mass-produce pieces for a wooden balancing game he invented called Topple Rocks. With Christmas approaching, he was working into the night.

He was also, he admits now, not paying as much attention to safety as he could have been. It took just a second for that to upend his life.

“I’m a very careful woodworker,” he said. “My hands are my livelihood. So when I cut my finger off, it was the kind of injury I was scared to look at.”

When he finally summoned the strength, he saw that the pointer finger on his left hand had been severed below the middle knuckle. Bigler, who is normally prone to smiling and laughter, was overcome with a blend of shock, fear and uncertainty about his future.

That included fear about his ability to provide for his family with his woodworking business, but it also put into question his dreams of becoming a musician.

“It was just a sense of , not ‘Why me, God?’ None of that. I know why. I was being not the wisest person operating a machine the way I was,” Bigler said. “But it was more like, ‘What’s next? What comes next?’”

What came next for him was an ambulance ride to the Emergency Department at St. Tammany Health System’s Covington hospital. There, he met Dr. Brent McCarty, an orthopedic hand surgeon.

“When he walked in, he was so cool, so calm, easygoing,” Bigler remembered. “He just said, ‘Wow, what do we have going on here?’ Just very calm: ‘Here’s what we’ll do.’ …

“It made me feel like I was in capable hands, that things would be OK. It was kind of the beginning of feeling like things would be OK.”

In a way, St. Tammany Parish Hospital helped me rebuild my identity."

- Covington woodworker Ben Bigler


Truth be told, it took a while for them to be OK. Post-surgery, Dr. McCarty referred Bigler to STHS’s Occupational Therapy team, where he would go once a week for six months. There, the hand therapists – Dolly Smith, Tricia Doell and Cassie Cloutet; he remembers their names – helped him adjust to his injury and regain motion in his hand.

They didn’t’ just patch him up physically, though. They helped him with the emotional aspects of his injury, as well. 

“It’s a blow,” he said. “It really is a blow to your sense of identity, especially for me, working with my hands.”

He added: “The words of encouragement that they did offer were things like, ‘You’re not alone with this. This does happen, and people recover and we see it all the time. You’re going to be fine.’”

Eventually, Bigler – who gives all the credit to Dr. McCarty, Dolly, Tricia and Cassie – not only reopened his shop, Bigler Woodworks on North Jefferson Avenue in downtown Covington, but he decided to rededicate himself to it. He even went so far as to have a sign made to hang out front, which he hadn’t previously felt compelled to do.

Among his new clients: St. Tammany Health System, which, as it turns out, needed a board room table for its recently opened new wing. This wasn’t just any table, though. It would be have a 360-square-foot footprint, big enough to seat at many as 27 people. It would be an enormous challenge from a design and a construction standpoint, but Bigler jumped at the chance.

“It was immediate for me: ‘Yeah, I’m going to do that,’” he said. “‘I’m going to do whatever it takes to not just build that project, but I’m going to make it the best thing I can.’”

After a year of design and construction, he delivered his finished product, made of American walnut over a welded steel frame, in March. His unique vision for piecing the table together involved 20 pieces, with the largest being delivered to the hospital on a custom-built trailer and with a police escort to help manage traffic.

It took a small crew and no small amount of sweat to maneuver it into the new building’s board room. There was also some sweat with regard to whether all the pieces would fit the way they should.

This is where the triumph part comes in.

As the last piece fit into place,  Bigler threw his arms in the air in a “Rocky”-style celebration. A quick-thinking friend of his took a photo of the moment, captured from behind Bigler – and capturing the moment of victory that closed the book on that awful night three years earlier.

“One of the things that struck me about what was said at the ribbon-cutting (for the new building) was this concept of, ‘We’re reworking our identity’ or ‘We’re building our identity at St. Tammany with the expansion of this new tower,’”  Bigler said. “And in a way, St. Tammany Parish Hospital helped me rebuild my identity.”

He added:  “I got the opportunity to craft a boardroom table where you’re going to have the kings of the community, really, that are influencing the direction of where St. Tammany Hospital goes. That’s pretty cool for me. It’s kind of full circle, really.”


Ben Bigler works in his shop in downtown Covington, Bigler Woodworks, at 414 N. Jefferson Ave.  (Screengrab from STHS video)

Covington woodworker Ben Bigler, second from right, works with a crew to maneuver into place a conference room table he made for St. Tammany Health System’s new board room.  (Photo by Tim San Fillippo / STHS)

Covington woodworker Ben Bigler throws his arms in triumph after reassembling St. Tammany Health System’s new board room table in the health system’s new wing. Bigler, who was treated at the hospital three years prior following a shop accident, called the installation of the table a full-circle moment for him. (Photo provided by Ben Bigler)

The new St. Tammany Health System board room table, created by Covington’s Ben Bigler of Bigler Woodworks, as photographed upon the opening of the health system’s new wing in April 2021. (Photo by Tim San Fillippo / STHS)

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