Link to share
Twitter
Facebook
Message
Billing and Financial Services
We know that navigating the world of healthcare billing can be complicated. But just as we’re dedicated to ensuring you get compassionate, world-class healthcare, we’re also committed to providing you with assistance to help shepherd you through the billing process.
Your bill represents the charges for services you received during a hospital stay or a visit to one of our facilities. The daily rate includes bed occupancy, meals and nursing care. You could see charges for laboratory tests, diagnostic imaging, medications, use of the operating room, or supplies ordered by the physician. Professional fees related to Physician services and interpretations are billed separately.
St. Tammany Health System will file your insurance claims, along with any secondary insurance that has been reported to us. After the insurance company has processed and paid the claim, any remaining balance will be billed to the patient.
A closer look at how your health insurance works.
Below, you’ll find a number of useful resources, from details about paying your bill to information about insurance to the answers to frequently asked questions. You can also contact one of our Patient Customer Service representatives by emailing patientcustomerservice@stph.org or calling 985-898-4451.
(Please note: Our Patient Customer Service office is open from 8 a.m. to 4:30 p.m. Mondays through Thursdays and from 8:30 a.m. to 4:30 p.m. on Fridays. If you’re calling outside of those hours, please leave a message. Your call will be returned within 24 business hours.)
St. Tammany Health System is committed to providing meaningful information to our patients related to their financial obligations for receipt of healthcare services. The pricing resources located at the link below, used in combination with information from your current insurance plan/policy and the anticipated procedure, will help provide you an estimate of your out-of-pocket costs. For questions regarding your estimate, contact an STHS financial counselor at financialadvisor@stph.org or 985-871-5656.
Patients should always bring their insurance card(s) and ID with them to each appointment, as it is important to have the correct insurance information on file for correct billing of insurance providers. The STHS payment process varies depending on various patient-specific factors, including:
Baffled by premiums, deductibles and out-of-pocket maximums? We know that medical bills and health insurance claims can be confusing. Here’s an overview of health insurance to clear things up.
Answers to frequently asked questions about billing at St. Tammany Health System:
Generally, claims are processed by your insurance company within 30 to 60 days. After the insurance company processes the claim, the remaining balance will be billed to the patient.
After the insurance company has examined your hospital bill and paid or denied their portion, the remaining balance will be billed to the patient.
St. Tammany Health System is proud to offer its patients a safe and secure online billing option. Click here to access it. You’ll want to have the following information handy:
Co-insurance is the amount of money that your insurance plan requires you to pay after your deductible has been met.
Our financial advisors will screen you for insurance through the state. Eligibility is based on, among other factors, family income and number of family members in the household. If you think you may be eligible for compassionate care, you can find an application by clicking this link. (Find our full Compassionate Care policy here.) Installment plans are also available for those who qualify.
To obtain a clear understanding of your benefits and any limitations of your insurance coverage, it is best to contact your insurance company directly for an explanation of benefits.
Find more information about St. Tammany Health System’s financial policies at the below links:
